Hannah Saunders
Browns Mills,NJ
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Seaview Orthopedics and Medical Associates
Barnegat, NJ
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Field Colleague Trainer
CVS Pharmacy
Browns Mills, NJ
02.2022 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored 30 new personnel hired to fulfill various roles a month.
Lead Pharmacy Technician
CVS Pharmacy
Point Pleasant, NJ
12.2015 - 02.2022
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reviewed and verified customer information and insurance provider information.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Coordinated verification and filling of more than 1,400 daily prescriptions in high-volume CVS pharmacy environment.
Education
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJ07-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling appointments
- Sensitive information handling
- Office administration
Timeline
Front Desk Receptionist
Seaview Orthopedics and Medical Associates
08.2024 - Current
Field Colleague Trainer
CVS Pharmacy
02.2022 - 07.2024
Lead Pharmacy Technician
CVS Pharmacy
12.2015 - 02.2022
Associate of Arts - Liberal Arts
Ocean County College