Hannah Schmitt
Cresco,IA
Summary
Dynamic professional with a proven track record at Kwik Trip, enhancing customer satisfaction and streamlining operations. Expert in FDA and HIPAA compliance, demonstrating exceptional team collaboration and multitasking abilities. Achieved significant improvements in efficiency and service quality through innovative process requirements and empathetic customer engagement.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Pharmacy Clerk
Regional Health Services of Howard County
09.2024 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Guest Services Cashier
Kwik Trip
03.2023 - 12.2024
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Contributed ideas for process improvements during team meetings that led to increased efficiency and customer satisfaction.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Built relationships with customers to encourage repeat business.
Assistant Teacher
Kessel Kids Child Care Center
11.2021 - 03.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily child intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved motor skills.
Education
No Degree - Radiology Transfer Degree
Northeast Iowa Community College
Calmar, IA12-2024
High School Diploma -
Crestwood High School
Cresco05-2023
Skills
- FDA and HIPAA compliance
- Assuring the needs of those I am serving are met to the highest standard
- Compassionate and understanding of those I work with and whom I serve
- Hardworking and willing to learn new tasks
- Multitasking in busy environment while maintaining quality expectations and professionalism
- Time management skills
- Team collaboration
Timeline
Pharmacy Clerk
Regional Health Services of Howard County
09.2024 - Current
Guest Services Cashier
Kwik Trip
03.2023 - 12.2024
Assistant Teacher
Kessel Kids Child Care Center
11.2021 - 03.2023
No Degree - Radiology Transfer Degree
Northeast Iowa Community College
High School Diploma -
Crestwood High School
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