Nayely Martinez
Reno,NV
Summary
Dynamic and detail-oriented professional with experience at Valley Pharmacy, excelling in patient safety and inventory management. Proven ability to verify orders and maintain HIPAA compliance while delivering exceptional customer service. Skilled in processing payments and fostering positive customer relationships, ensuring a great experience.
Overview
6
6
years of professional experience
Work History
Pharmacy Clerk
Valley Pharmacy
Reno, NV
10.2023 - 04.2024
- Processed prescription orders accurately and efficiently to ensure patient safety.
- Assisted customers with medication inquiries and provided product information.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Collaborated with pharmacists to prepare medications for patient fulfillment.
- Maintained cleanliness and organization of pharmacy work areas to comply with regulations.
- Utilized pharmacy management software for tracking prescriptions and customer accounts.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Merchandise Associate
Marshals
Reno, NV
05.2021 - 09.2022
- Supported billing processes by verifying insurance information and processing payments.
- Trained new staff on operational procedures and customer service standards.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized product displays and inventory levels to promote sales and customer accessibility.
- Processed transactions accurately using point-of-sale systems to ensure efficient check-out procedures.
- Implemented effective merchandising strategies that increased product visibility and customer engagement.
- Provided exceptional customer service by addressing concerns promptly, resulting in positive feedback.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Material Handler
Geodis
Reno, NV
02.2020 - 04.2021
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Conducted regular stock checks and assisted in inventory management to minimize shortages or overages.
- Adapted quickly to new promotions and changes in store policies to maintain compliance and service quality.
- Built relationships with customers to encourage repeat business.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Inspected incoming materials for quality compliance prior to storage.
- Maintained organized work areas, enhancing operational efficiency and safety standards.
- Collaborated with team members to streamline material handling processes.
- Assisted in inventory audits, contributing to accurate stock levels and reporting.
- Implemented best practices for material storage, maximizing space utilization.
Sales Associate
Lady Foot Locker
Reno, NV
06.2018 - 01.2020
- Operated forklifts to transport materials efficiently within warehouse environment.
- Trained new hires on safety protocols and standard operating procedures.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
C4L Academy
Reno, NVSkills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Inventory counting
- Medication labels
- Insurance verification
- Cash handling accuracy
- Processing payments
- Counter support
- FDA and HIPAA compliance
- HIPAA compliance
- Customer care standards
- Patient safety
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Valley Pharmacy
10.2023 - 04.2024
Merchandise Associate
Marshals
05.2021 - 09.2022
Material Handler
Geodis
02.2020 - 04.2021
Sales Associate
Lady Foot Locker
06.2018 - 01.2020
High School Diploma -
C4L Academy