Hannah Schrack
Altoona,PA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walmart. Proven track record in cash management and resolving complex issues, enhancing customer satisfaction. Recognized for reliability and strong work ethic, consistently fostering loyalty through effective communication and problem-solving skills. Committed to maintaining a positive shopping experience for all customers.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Key Holder
Dollar General Market
11.2023 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Overnight Stocker
Walmart
07.2023 - 10.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Cashier
Walmart
08.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Jersey Shore High School
Jersey Shore, PA06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Cash management
- Complex Problem-solving
- Customer service excellence
- Refunds and exchanges
Timeline
Cashier
Walmart
10.2024 - Current
Key Holder
Dollar General Market
11.2023 - 04.2024
Overnight Stocker
Walmart
07.2023 - 10.2023
Cashier
Walmart
08.2021 - 07.2023
High School Diploma -
Jersey Shore High School