Hannah Segobia
Key West,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
3156 Northside Dr
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Barista
Starbucks
2500 N Roosevelt Blvd
06.2021 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Associate
Flip Flop Shops
431 Front St Unit 5
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Cashier
Wendy's
3336 N Roosevelt Blvd
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Great customer service with customers that had questions on what to choose from off the menu.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Diploma -
Key West High School
Key West, FL05.2023
Skills
- Adaptive and Creative
- Menu Item Preparation
- Place Settings
- Counter Cleaning and Sanitation
- Adaptable and Flexible
- Opening and Closing Coordination
- Daily Cash Management
- Stocking Supplies and Retail Products
- Food Preparation and Safety
- Prevention Strategies
- Guest Satisfaction
- Spanish Fluency
- Exceptional Customer Service
- Communications Strategies
- Resolving Complaints
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Scheduling Diagnostic Procedures
- Patient check-in
- Pre-Admission Requests
- Registration and Admissions
- HIPAA Compliance
- Payment Processing
- Insurance Billing
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Select Physical Therapy
09.2023 - Current
Sales Associate
Flip Flop Shops
09.2022 - 12.2022
Barista
Starbucks
06.2021 - 02.2023
Cashier
Wendy's
09.2020 - 01.2021
Diploma -
Key West High School