Hannah Shaw
Wapakoneta,OH
Summary
I have been know to be a hardworking and motivated Bridal Consultant-Bridal Store Owner with 11 years of experience and record of success in the bridal industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
I'm a dependable employee with customer service, multitasking, and time management abilities. I will be devoted to giving every patient a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Manager/Owner
The Bridal Gallery LLC
Wapakoneta, OH
05.2018 - 12.2023
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed contracts before signing them on behalf of the organization.
- Entered time and attendance logs in preparation for payroll.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Delegated work to staff, setting priorities and goals.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Bridal Consultant
The Bridal Emporium
Wapakoneta, OH
09.2012 - 02.2017
- Scheduled appointments for prospective brides who wished to view collections or try on dresses.
- Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up-to-date on product knowledge through training sessions held by vendors.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Kept detailed records of client information including measurements and payment schedules.
- Computed purchases and received and processed cash or credit payment.
- Sized dresses according to clients wishes.
- Displayed excellent communication skills when interacting with clients both in-person and over the phone.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
Medical Secretary
Stemen Chiropractic Clinic
Lima, OH
08.2010 - 12.2012
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed physician calendar, scheduling patient appointments and procedures.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled physical and digital documents, charts and reports.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Interviewed patients to complete case histories and intake forms.
- Conducted patient intake interviews to collect medical information and insurance details.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Documented and responded to incoming correspondences to address questions.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Scheduled and confirmed patient appointments and consultations.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Completed relevant insurance and other claim forms.
- Maintained accurate patient records and filing systems according to established policies and procedures.
Education
High School Diploma -
Freedom Christian Academy
Xenia, OH05-2007
Skills
- Operations Management
- Policy Implementation
- Staff Development
- Strategic Planning
Affiliations
- I love to cook, bake, garden, and spend time with my husband & 4 children.
Languages
English
Native/ Bilingual
Russian
Professional
Who I am
- Feeding my family & friends in my love language. I love hosting! I live in the country so we spend a lot of time on our family farm. Raising my children in an agricultural environment is important to my husband and I.
References
References available upon request.
Timeline
Manager/Owner
The Bridal Gallery LLC
05.2018 - 12.2023
Bridal Consultant
The Bridal Emporium
09.2012 - 02.2017
Medical Secretary
Stemen Chiropractic Clinic
08.2010 - 12.2012
High School Diploma -
Freedom Christian Academy
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