Hannah Sherrard
Elyria,OH
Summary
Dynamic Assistant General Manager at Penn Station Subs with a proven track record in staff management and business development. Expert in training and motivating teams to enhance customer service and drive sales growth. Adept at strategic planning and process improvements, resulting in increased customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Penn Station Subs
Westlake, OH
08.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Cashier Supervisor
Marcs
Elyria, OH
04.2020 - 08.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Pizza Maker
Romeos Pizzeria
Elyria, OH
11.2016 - 07.2018
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Education
High School Diploma -
Career Prep School
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee relations
- Business development
- Budget control
- Training and development background
- Strategic planning skill
- Process improvements
- Sales forecasting
- Budgeting and cost control
- Promotions implementation
- Team leadership strength
- Teamwork and collaboration
- Customer service
- Training and development skill
- Effective leader
- Decision-making
- Team leadership
Timeline
Assistant General Manager
Penn Station Subs
08.2024 - Current
Cashier Supervisor
Marcs
04.2020 - 08.2023
Pizza Maker
Romeos Pizzeria
11.2016 - 07.2018
High School Diploma -
Career Prep School