HANNAH SHOLBERG
PG&E
Vacaville,CA
5
years of professional experience
Detail-oriented professional with experience in high-volume operations, customer service, compliance, and administrative support. Skilled in resolving time-sensitive issues, documenting information accurately, handling confidential data, following safety protocols, and de-escalating high-stress situations. Proven ability to communicate effectively, prioritize competing demands, and collaborate with teams to support safe and efficient operations.
Work History
Customer Service Representative
7 Months- Manage 70+ customer interactions daily in a high-volume operations environment, quickly assessing issues and determining appropriate resolutions
- Resolve immediate billing, account, and service concerns using established procedures while maintaining accuracy, confidentiality, and compliance with PG&E and California Public Utilities Commission (CPUC) requirements
- Document customer interactions, account activities, and issue resolutions accurately to support data requests and follow-up investigations
- De-escalate high-stress and sensitive situations while maintaining professionalism and coordinating appropriate next steps
Automotive Detailing Specialist
4 Years 7 Months- Managed cashier duties by processing customer transactions accurately and efficiently while performing daily cash reconciliation to balance tills and resolve discrepancies
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and handling disputes with professionalism
- Collaborated with team members to streamline operations, improve service quality, and support a high-performance work environment
Sortation Fulfillment Associate
4 Months- Identified, determined, and processed sortation methods for inbound/outbound freight shipments during warehouse operations, adhering to safety protocols
- Assembled ground-transport pallets in compliance with Department of Transportation standards and regulations
- Bolstered Amazon's commitment to delivering high-standard results by efficiently and accurately conducting material processing procedures to ensure customer satisfaction
- Loaded, unloaded, moved, and organized materials while maintaining safety, accuracy, and operational efficiency in a high-volume environment
Education
Bachelor of Science - Health Sciences
Skills
Warehouse Operations
Confidential Information Handling
Administrative Work
Customer Service
Attention to Detail
Inventory Management
Safety Protocols
Compliance Documentation
Timeline
Customer Service Representative
PG&E
03.2026 - CurrentRead More
Sortation Fulfillment Associate
Amazon Sort Center
05.2024 - 09.2024Read More
Automotive Detailing Specialist
Five Star Car Wash
08.2021 - 03.2026Read More
California State University – Sacramento
Bachelor of Science from Health Sciences
Read More