Sharon McCluskey
Egg Harbor City,NJ
Summary
Accomplished Clerk and Medical Assistant with a proven track record at Village Supermarkets / Shoprite and Accredited Dermatology. Excelled in customer satisfaction and cash management, enhancing shopping experiences and operational efficiency. Adept in fostering patient trust and demonstrating a unique blend of interpersonal and technical abilities.
Overview
31
31
years of professional experience
Work History
Clerk
Village Supermarkets / Shoprite
10.2003 - 12.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Learned other teammates' work tasks to train as backup.
Medical Assistant
Accredited Dermatology
03.2009 - 03.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Cake Decorator
Wards Pastry
11.1990 - 01.2004
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Clerk
Wawa Food Markets
04.1993 - 10.2003
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Education
Certified Clinical Medical Assistant - Medical Assistant
Prism Career Institute
West Atlantic City NJ03-2009
High School Diploma -
Ocean City High School
Ocean City NJ06-1987
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Timeline
Medical Assistant
Accredited Dermatology
03.2009 - 03.2012
Clerk
Village Supermarkets / Shoprite
10.2003 - 12.2021
Clerk
Wawa Food Markets
04.1993 - 10.2003
Cake Decorator
Wards Pastry
11.1990 - 01.2004
Certified Clinical Medical Assistant - Medical Assistant
Prism Career Institute
High School Diploma -
Ocean City High School
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