Hannah Smith
Pasadena,TX
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner
Nectar & Nonsense Wandering Bar Co.
Houston, TX
11.2025 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Oversaw inventory management, optimizing supply chain processes to reduce costs and improve efficiency.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
Shift Supervisor, Bartender, Server
Katz's Never Kloses
Houston, TX
02.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring availability of key products during peak hours.
- Implemented scheduling adjustments to optimize staff coverage during busy shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated team meetings to communicate goals and address challenges effectively.
- Enforced health and safety regulations, maintaining a safe work environment for all employees.
- Helped store management meet standards of service and quality in daily operations.
Client Registration Coordinator/Behavioral Health Technician
Cenikor
Houston, TX
06.2023 - 02.2025
- Coordinated patient registration processes to ensure accurate data entry and compliance with organizational standards.
- Assisted in scheduling appointments, optimizing workflow efficiency for clinical staff and patients.
- Implemented electronic health record management systems, enhancing accessibility and accuracy of patient information.
- Trained new team members on registration procedures, fostering consistency in service delivery.
- Managed communication between departments to facilitate seamless patient intake and reduce wait times.
- Collaborated with healthcare providers to address patient inquiries, improving overall satisfaction rates.
- Developed training materials and resources to support ongoing staff development in registration best practices.
- Led pre-application outreach programs, targeting potential students based on institutional priorities and goals.
- Collaborated with team members to coordinate event logistics, ensuring smooth operations and positive attendee experiences.
Server
Kelley's Country Cookin'
Houston, TX
03.2023 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless communication and efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented suggestions for improving workflow and service speed during peak hours.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Resolved customer complaints swiftly to maintain positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - General Studies
Lee College
Baytown, TX05-2027
GED -
GED
Baytown06-2016
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Schedule management
- Policy enforcement
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Crisis handling
Certification
- TABC, TEXAS ALCOHOLIC BEVERAGE COMMISSION
Timeline
Owner
Nectar & Nonsense Wandering Bar Co.
11.2025 - Current
Shift Supervisor, Bartender, Server
Katz's Never Kloses
02.2025 - Current
Client Registration Coordinator/Behavioral Health Technician
Cenikor
06.2023 - 02.2025
Server
Kelley's Country Cookin'
03.2023 - 06.2023
Associate of Arts - General Studies
Lee College
GED -
GED