Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Sperati

McDonald,OH

Summary

Dynamic leader and effective communicator with proven multitasking abilities and a customer service focus honed at The Cleveland Bagel Cafe and other notable employers. Excelled in team leadership, motivating staff to exceed customer expectations, and adept in cash handling, ensuring accuracy and efficiency. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Shift Leader

The Cleveland Bagel Cafe
08.2022 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and safe work environment while also being able to work quickly and accurately.
  • Able to accurately use POS software and provide exceptional service to customers.
  • Experience prepping food, and making various food items and drinks for customer.
  • Oversaw daily cash handling procedures, also counting registers and balancing them at close.


Crew Member

Dunkin Donuts
11.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted instructions from management team.

Cashier and Prep Team

Chipotle
07.2020 - 06.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Prepped food in a timely manner for open while also ensuring enough food will be prepped for the day.

Crew Member

Dunkin Donuts
11.2019 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Concessions Worker, Usher, Ticket Salesman

Regal Cinemas
04.2017 - 12.2018
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Ensuring guests have the best possible experience and correcting the issue if they do not.

Education

Bachelor of Arts - Criminal Justice, Sociology

Kent State University
Kent, OH
12.2025

High School Diploma -

Mcdonald High School
Mcdonald, OH
05.2019

Skills

  • Cash Handling
  • Team Leadership and Motivation
  • Positive Attitude
  • Multitasking Abilities
  • Customer service focus

Timeline

Shift Leader

The Cleveland Bagel Cafe
08.2022 - 07.2024

Crew Member

Dunkin Donuts
11.2021 - 08.2022

Cashier and Prep Team

Chipotle
07.2020 - 06.2021

Crew Member

Dunkin Donuts
11.2019 - 08.2020

Concessions Worker, Usher, Ticket Salesman

Regal Cinemas
04.2017 - 12.2018

Bachelor of Arts - Criminal Justice, Sociology

Kent State University

High School Diploma -

Mcdonald High School

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