Hannah Stoikes
Waukesha,WI
Summary
Dynamic and detail-oriented professional with a proven track record at Union Federal Savings And Loan, adept in records organization and management, and excelling in customer relations. Leveraged expertise in Microsoft Systems to enhance operational efficiency, while fostering strong client relationships through exceptional service, contributing to significant trust and loyalty.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Union Federal Savings And Loan
07.2023 - Current
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
Licensed Cosmetologist
Alan Koa Salon And Spa
02.2020 - 07.2023
- Built a loyal clientele base through exceptional customer service and personalized care.
- Monitored current trends to understand fashions and better serve customer needs.
- Maintained client treatment records and designed long-term care programs for return customers.
- Used social media platforms to promote salon and services.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Associate
TJ Maxx
06.2017 - 04.2019
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Associate of Applied Science - Marketing
Madison Area Technical College
Madison, WI12.2024
Cosmetology
Aveda Institute
Madison, WI01.2020
Skills
- Verbal and written communication
- Customer Support
- Proficient in Microsoft Systems
- Trained in Fiserv Systems
- Customer Relations
- Records Organization and Management
- Commercial Banking
- Conscientious and Detail-Oriented
Timeline
Operations Administrator
Union Federal Savings And Loan
07.2023 - Current
Licensed Cosmetologist
Alan Koa Salon And Spa
02.2020 - 07.2023
Associate
TJ Maxx
06.2017 - 04.2019
Associate of Applied Science - Marketing
Madison Area Technical College
Cosmetology
Aveda Institute
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