Dedicated server with a strong focus on enhancing guest experiences through effective communication and conflict resolution. Proven ability to train new staff, contributing to team efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Server
Egg Works
Las Vegas, NV
04.2024 - Current
Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
Maintained professionalism while resolving customer complaints
Trained new employees on the basics of serving breakfast guests efficiently.
Server
Lazy Dog Restaurant and Bar
Las Vegas, NV
02.2018 - Current
Built rapport with guests, fostering loyalty and encouraging repeat visits
Learned new menu rollouts quickly and accurately, enhancing guest experience
Demonstrated the ability to learn new menu rollouts quickly and accurately
Helped train new servers by showing them the “Lazy Dog way”
Server
Blondies Sports Bar and Grill
Las Vegas, NV
08.2016 - 12.2017
Ensured guests enjoyed memorable experiences during sporting events
Handled disruptive customers to ensure a positive atmosphere
Recommended beer and food pairings to enhance guest satisfaction
Server
Chill’s Bar and Grill
Dayton, OH
08.2013 - 08.2016
Provided friendly, efficient service to enhance customer experience
Managed transactions using Point of Sale (POS) system
Ensured table cleanliness through pre-bussing and restocking condiments