Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Hannah Taggart

Dewey,AZ

Summary

Seasoned Insurance Claims Adjuster with history of investigating and resolving claims. Possess strong skills in negotiating settlements, interpreting insurance policies, and managing large caseloads effectively. Demonstrated ability to resolve complex cases with professionalism, resulting in satisfied clients and minimized losses for the company. Motivated and mission-focused military professional with 8+ years of experience in the United States Air Force. Recognized for exceptional customer service skills, adept at connecting with individuals at all levels. Exhibits kindness, empathy, and commitment to supporting organizational and Air Force objectives. Demonstrates strong leadership abilities, ethical management style, attention to detail, reliability, and trustworthiness. Skilled in Microsoft Office with excellent written and oral communication abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Claims Adjuster

American Family Insurance
Madison, WI
03.2019 - Current
  • Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
  • Investigated the circumstances of insurance claims to determine liability.
  • Analyzed policy language to determine applicable coverage and benefit levels.
  • Collaborated with other departments to ensure timely resolution of customer complaints.
  • Maintained accurate records of all claim activities in accordance with company guidelines.
  • Ensured that all claims were settled promptly and equitably according to established procedures.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.

Referral Coordinator

Government Contractor
Luke Air Force Base, AZ
04.2018 - 03.2019
  • Reviews 4k referrals monthly for administrative completeness and beneficiaries' eligibility prior to processing.
  • Supports call queue of beneficiaries, answers 60+ calls per day, handling directly or disseminating to appropriate section.
  • Calculates metrics, runs monthly reports, and compiles referral tracking using a data collection tool.
  • Request and locates patient medical records to organize and extract needed information for referral results.
  • Ensures referral results are returned to referring provider and input into medical record, establish follow-ups as needed.

Aerospace Medical Technician

United States Air Force
Luke Air Force Base, AZ
04.2011 - 04.2018
  • Supports 5 primary care managers, 11 support staff in delivering care for over 6,000 patients from neonate to 18 years.
  • Facilitates communication between patients, providers, network, and ancillary staff; enables over 15,000 annual visits.
  • Maintains medication inventory; ensured security and quantified 306 collective medications worth over $60K.
  • Mentors/trains multiple clinical personnel towards successful certification on over 180 clinical job tasks.
  • Provides emergency medical support for military personnel, along with 86K potential beneficiaries in the Phoenix area.
  • Revamped multiple clinic schedules in order to achieve the highest access to care among pediatric clinics in the region.

Education

Associates Degree - Allied Health Science

Community College of the Air Force
12.2019

Enlisted Professional Military Education -

Non Commissioned Officer Academy
Luke Air Force Base
05-2021

Enlisted Professional Military Education -

Airman Leadership School
Luke Air Force Base
01.2015

Skills

  • Claims Investigation
  • Policy Interpretation
  • Risk Assessment
  • Advanced computer skills
  • Excellent Communication
  • Fact finding
  • Record preparation
  • Data Entry
  • Medical Billing
  • Clinical Documentation
  • Medical terminology specialist

Certification

  • Arizona Property and Casualty Adjuster License

Accomplishments

  • Awarded the Air Force Accommodation Medal, 03/01/18

References

References available upon request.

Timeline

Insurance Claims Adjuster

American Family Insurance
03.2019 - Current

Referral Coordinator

Government Contractor
04.2018 - 03.2019

Aerospace Medical Technician

United States Air Force
04.2011 - 04.2018

Associates Degree - Allied Health Science

Community College of the Air Force

Enlisted Professional Military Education -

Non Commissioned Officer Academy

Enlisted Professional Military Education -

Airman Leadership School

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Hannah Taggart