Hannah Taylor
Columbus,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Southeast Brain And Spine Surgery
04.2021 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
Waitress
Speakeasy
09.2018 - 04.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Team Leader
McAlister's Deli
10.2017 - 09.2018
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
- Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Coordinated catering events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
Education
Associate of Applied Science - Business Management And Communications
Columbus Technical College
Columbus, GA06.2024
Diploma - Esthetician
Columbus Technical College
Columbus12.2020
High School Diploma -
Northside Highschool
Columbus, GA05.2019
Skills
- Appointment Scheduling
- Database Management
- Reception Oversight
- Meeting Planning
- Office Administration
- Appointment Coordination
- Patient Demographics
- Medical Records Management
- Proficiency in Medical Management Systems
- Patient Scheduling
- Workflow Coordination
- Customer Service Excellence
- Healthcare Billing Familiarity
Timeline
Administrative Assistant
Southeast Brain And Spine Surgery
04.2021 - Current
Waitress
Speakeasy
09.2018 - 04.2021
Team Leader
McAlister's Deli
10.2017 - 09.2018
Associate of Applied Science - Business Management And Communications
Columbus Technical College
Diploma - Esthetician
Columbus Technical College
High School Diploma -
Northside Highschool
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