Hannah Thomann
Austin,TX
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Plucker's Wing Bar. Proven ability to enhance guest engagement and satisfaction while managing cash handling processes. Recognized for training and leading teams effectively, ensuring a clean and safe environment while resolving customer issues promptly.
Overview
2
2
years of professional experience
Work History
Server
Pluckers Wing Bar
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Leader
MOD Pizza
06.2023 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Moe And Gene Johnson High School
BudaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
American Sign Language
Professional Working
Timeline
Server
Pluckers Wing Bar
03.2025 - Current
Shift Leader
MOD Pizza
06.2023 - 03.2025
Moe And Gene Johnson High School
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