Hannah Thomas
Florence
Summary
Accomplished Pharmacy Operations Manager recognized for fostering positive patient relationships and enhancing team performance. Expertise in multitasking and task prioritization, poised to contribute to operational success and improve patient outcomes.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2024 - Current
- Led pharmacy operations team to enhance workflow efficiency and improve service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Streamlined prescription processing procedures, ensuring compliance with regulatory requirements.
- Monitored performance metrics to identify areas for process improvement within pharmacy operations.
- Managed budget allocations effectively, aligning resources with operational goals and departmental needs.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Pharmacy Technician
Walgreens
02.2016 - 08.2024
- Processed prescription orders accurately and efficiently in high-volume pharmacy environment.
- Assisted pharmacists in medication preparation and patient consultations, ensuring compliance with regulations.
- Trained new team members on pharmacy protocols, enhancing overall operational efficiency and customer service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Brooks High School
Killen, AL05-2014
Skills
- Operations management
- Insurance billing
- Staff training
- Medicare and medicaid process
- Customer service
- Multitasking
- Organizational skills
- Effective communication
- Certified in CPR/AED
- Patient care assessment
- HIPAA guidelines
- Task prioritization
- Self motivation
- Schedule management
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2024 - Current
Pharmacy Technician
Walgreens
02.2016 - 08.2024
High School Diploma -
Brooks High School