Hannah Van Gundy
Knoxville,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shift Leader
DQ Grill & Chill Restaurant
Knoxville , IA
05.2015 - Current
- Provided exceptional customer service and always maintain a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintain cleanliness in and around work place.
- Ensured food was handled and made above company standards.
- Handle any customers dissatisfactions in a calm respectful manner.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
Knoxville High School
Knoxville, IA05-2017
Skills
- Certified in food safety
- Team motivation
- Positive Attitude
- Creative Problem-Solving
- Conflict Resolution
- Shift Scheduling
- Motivational Leadership
- Employee Scheduling
- Professional Appearance
- Safe Food Handling
- Proper food temperatures
- Reliable and Dependable
- Flexible and Adaptable
Timeline
Shift Leader
DQ Grill & Chill Restaurant
05.2015 - Current
High School Diploma -
Knoxville High School