Hannah Waters
Gulf Shores,Alabama
Summary
Proven leader in customer service and team mentorship, I significantly enhanced customer loyalty at John Woodson by implementing effective training and cash management strategies. Expert in cash handling and fostering a positive work environment, my approach resulted in notable team performance improvements without compromising service quality.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
John Woodson
02.2020 - 10.2024
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Retail Worker
Ron Jons
02.2019 - 02.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Coastal Alabama
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Cash handling expertise
- Store Opening and Closing
Timeline
Cashier Team Lead
John Woodson
02.2020 - 10.2024
Retail Worker
Ron Jons
02.2019 - 02.2020
Coastal Alabama
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