Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Witkowski

Nazareth,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Service Manager, VIP Accounts

Lexitas Legal
07.2020 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Legal Secretary

Driscole Howell, LLC
11.2019 - 06.2020
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled all appointments, appearances and briefings.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.

Resident Advisor

Moravian College
03.2018 - 05.2019
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Solved grievances and complaints by collaborating with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.

Development Intern

St. Luke's Hospital
05.2018 - 08.2018
  • Provided support to development director with special projects and events.
  • Fielded phone calls and answered emails promptly for director.
  • Wrote multiple grants after conducting extensive research for various organizations in the hospital, that were awarded in full amounts.

Education

Master's of Legal Studies -

Drexel University, Thomas R. Kline School of Law
Philadelphia
05.2023

Bachelor of Arts - Political Science

Moravian College
Bethlehem, PA
11.2019

Skills

  • Microsoft Office
  • Written and Verbal Communication
  • Organizational Skills
  • Strong Attention to Detail

Timeline

Customer Service Manager, VIP Accounts

Lexitas Legal
07.2020 - 09.2023

Legal Secretary

Driscole Howell, LLC
11.2019 - 06.2020

Development Intern

St. Luke's Hospital
05.2018 - 08.2018

Resident Advisor

Moravian College
03.2018 - 05.2019

Master's of Legal Studies -

Drexel University, Thomas R. Kline School of Law

Bachelor of Arts - Political Science

Moravian College

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Hannah Witkowski