Hannah Wood
Winterset,IA
Summary
Head Bartender with extensive experience, excelling in staff training and attentive service. Proven track record in enhancing customer satisfaction through exceptional cocktail crafting and effective problem-solving. Skilled in cash handling and inventory management, fostering strong community relationships to drive business growth.
Overview
14
14
years of professional experience
Work History
Head Bartender
Your Private Bar
06.2025 - Current
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Implemented cleanliness and organization protocols to maintain compliance with health and safety regulations.
- Collaborated with event planners to create customized drink packages for private events, enhancing client engagement.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Bartender
Flamingo Lounge
06.2025 - Current
- Maintained cleanliness and organization of bar area during service hours.
- Assisted in managing inventory levels and restocking supplies as needed.
- Engaged with customers to provide exceptional service and build rapport.
- Collaborated with team members to ensure smooth bar operations during peak times.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender/Manager
Val Lanes
12.2011 - 04.2025
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak business periods.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates in bar area.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Carlisle High School
Carlisle, IASkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Complex Problem-solving
- Recipe and menu memorization
Timeline
Head Bartender
Your Private Bar
06.2025 - Current
Bartender
Flamingo Lounge
06.2025 - Current
Bartender/Manager
Val Lanes
12.2011 - 04.2025
High School Diploma -
Carlisle High School