Hannah Xu
Santa Monica,CA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Hostess
Seaside by the Pier
Santa Monica, CA
07.2024 - 08.2024
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Volunteer
Chinatown Community for Equitable Development
Los Angeles, California
07.2022 - 08.2022
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Created and distributed marketing materials for upcoming events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-2024
Skills
- Guest Engagement
- Server Support
- Reservations Management
- Customer Service
- Event Planning
- Food Running
Languages
Chinese (Mandarin)
Limited
Timeline
Hostess
Seaside by the Pier
07.2024 - 08.2024
Volunteer
Chinatown Community for Equitable Development
07.2022 - 08.2022
High School Diploma -
Santa Monica High School
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