Hannah Burgess
Durham,NC
Summary
Data Analyst with strong critical thinking skills and attention to detail. Successfully completed a Data Analytics Bootcamp, gaining valuable skills in analyzing data, visualization, and problem-solving. Dedicated to delivering accurate insights to drive business decisions. Looking to start a new career to broadcast my passion for data analysis. Motivated and ambitious professional with over 8 years of experience in customer service. Experience in training employees, but always willing to learn and adapt to new challenges, myself.
Overview
9
9
years of professional experience
Work History
Supervisor
Phydeaux/Feeders Pet Supply
2021.05 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated customers on pet nutrition and suggested products according to their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Collected, arranged, and input information into database system.
Omni-Experience/Operations Lead; Keyholder
Belk
2020.03 - 2021.05
- Head of store fulfillment.
- Picked and packed orders in a timely manner, ensuring all packages were properly distributed into the correct carrier facility bins.
- Motivated and trained employees on "Ship to Home," by teaching how use computer packing services, handheld scanners and printers.
- Frequently "Manager on Duty" when store managers were not scheduled, which involved opening/closing store, creating task sheets, and answering phone calls.
- Labeled, stocked, and inventoried department merchandise.
- Greeted and assisted customers with locating and selecting products they were searching for.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Footwear Sales Associate
Academy Sports, Outdoors
2018.07 - 2019.12
- Greeted and offered sales assistance to every customer upon entry into store.
- Provided accurate store information on pricing, sales and product features.
- Accurately handled cash, card and check transactions to balance register.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise. - Briefly stepped in as interim team lead until position was filled.
Office Assistant
Henderson Psychological Services
2015.02 - 2017.08
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments,
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Education
Data Analytics Bootcamp
University of North Carolina At Chapel Hill
Chapel Hill, NC2023
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC12.2019
Associate of Arts -
Vance Granville Community College
Henderson, NC05.2016
Skills
- Time Management
- Listening Skills verbal and Written communication
- Critical Thinking
- Customer Service
- POS System Operations
- Money handling
- Stocking and Replenishing
- Office Management
- Employee Training
- Microsoft Office/PowerPoint
- Excel Spreadsheets
- Python
- SQL
- Javascript
- Data Scraping/Mining
Timeline
Supervisor
Phydeaux/Feeders Pet Supply
2021.05 - Current
Omni-Experience/Operations Lead; Keyholder
Belk
2020.03 - 2021.05
Footwear Sales Associate
Academy Sports, Outdoors
2018.07 - 2019.12
Office Assistant
Henderson Psychological Services
2015.02 - 2017.08
Data Analytics Bootcamp
University of North Carolina At Chapel Hill
Bachelor of Arts - Psychology
East Carolina University
Associate of Arts -
Vance Granville Community College
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