Hi, I’m
Hannah Karoline Johnson
Sales Representative
Nashville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
years of professional experience
3
Certifications
3
Languages
Work History
Gaylord Opryland Resort & Convention Center
Front Desk Agent
10.2023 - 10.2024
Job overview
- 1 year internship work exchange program
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Harding Retail
Shop Attendant
03.2022 - 10.2024
Job overview
- 6 to 7 months of international working contract
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Promoted loyalty programs effectively, signing up new members leading to repeat business.
- Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
Starboard Cruise Services Inc
Shop Associate
01.2023 - 05.2023
Job overview
- 6 to 7 months of international working contract
- Optimized store operations by assisting with opening/closing procedures as well as daily cleaning tasks when necessary.
- Boosted sales through suggestive selling techniques and expert product knowledge.
- Maintained up-to-date knowledge of current promotions, sales events, and marketing initiatives for effective communication with customers.
- Managed returns and exchanges efficiently, adhering to company policies while ensuring customer satisfaction.
- Increased customer satisfaction by providing exceptional service and assistance with product selection.
- Provided valuable feedback to management regarding customer preferences, popular products, and potential areas for improvement within the store layout or processes.
Education
Centro Universitário Das Faculdades MetropolitanasSao Paulo, SP - Brazil
Technological from Turism
12-2025
Universidade Anhembi MorumbiSao Paulo, SP - Brazil
MBA from Marketing And Sales Management
Universidade Anhembi MorumbiSao Paulo, SP - Brazil
BBA from International Relations
06-2015
Skills
Guest Relations
Certification
Flight Attendant License by ANAC
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk License by Marriott
10-2024
Front Desk Agent
Gaylord Opryland Resort & Convention Center
10.2023 - 10.2024
STCW for cruise ship crew
06-2023
Shop Associate
Starboard Cruise Services Inc
01.2023 - 05.2023
Flight Attendant License by ANAC
01-2023
Shop Attendant
Harding Retail
03.2022 - 10.2024
Centro Universitário Das Faculdades Metropolitanas
Technological from Turism
Universidade Anhembi Morumbi
MBA from Marketing And Sales Management
03/2018
Universidade Anhembi Morumbi
BBA from International Relations
06/2015
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