Hannia Aguero
El Paso,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Applebee's Neighborhood Grill & Bar, demonstrating exceptional customer service and cash handling skills. Excelled in resolving customer complaints and promoting loyalty programs, significantly contributing to a positive shopping experience. Fluent in two languages, adept at inventory management, and committed to maintaining high integrity and empathy in customer interactions. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Cashier
Applebee's Neighborhood Grill & Bar
2023.09 - 2024.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Cashier
Vista Market
2022.05 - 2022.10
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Eastlake High School
El Paso, TX06.2024
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Money Handling
Bilingual
Customer Relations
Cash Register Operation
Inventory Management
Decision Making Aptitude
Sales expertise
Loyalty Program Promotion
I enjoy cooking
My Mexican side enjoys making sweet treats and Mexican plates.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeInternshipContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsFlexible work hoursTimeline
Cashier
Applebee's Neighborhood Grill & Bar
2023.09 - 2024.05
Cashier
Vista Market
2022.05 - 2022.10
High School Diploma -
Eastlake High School
Similar Profiles
Brianna LujanBrianna Lujan
Waitress Trainer at Applebee's Neighborhood Grill & BarWaitress Trainer at Applebee's Neighborhood Grill & Bar
Christopher BowesChristopher Bowes
Head Bartender at Applebee's Neighborhood Grill & BarHead Bartender at Applebee's Neighborhood Grill & Bar
Alexa RodriguezAlexa Rodriguez
Server at Applebee's Neighborhood Grill & BarServer at Applebee's Neighborhood Grill & Bar