Hanny Rios
Miami,FL
Summary
Front Desk Associate with a few months of experience. Adept at multitasking and remembering customer details. Knowledgeable about bookkeeping and successful at keeping an organized and professional workspace. Friendly and prompt with good hands in using phones, computer and office equipment. Communication and interpersonal skills. Warm and friendly individual with ability to help customers in any situation. Enjoy working closely with team members to provide positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
The Mark Spa
Miami, FL, USA
01.2021 - 05.2021
- I worked front desk and made sure the clients sign their consent forms and would call them the day after their appointment to make sure they were still coming in
- I've also had to cancel appointments many times
- The job also gave me experience with the cash register
Cashier Team Lead
Walgreens
Miami, FL
09.2022 - 07.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
Reception
Urology Specialty Care
Miami, FL
03.2023 - 08.2023
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist Administrator
Law Office of Patrick Cordero
Miami, FL
01.2024 - 10.2024
- Maintained appropriate filing of personal and professional documentation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Education
High school diploma - GED
Skills
- Personal Assistant Experience
- Office Management
- Event Planning
- First aid
- Experience with children
- Customer service
- Childcare
- Babysitting
- Front desk management
- Office organization
- Guest Services
- Nannying
- Caregiving
- Communication Skills
- Retail sales
- Employee relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Law Office of Patrick Cordero
01.2024 - 10.2024
Reception
Urology Specialty Care
03.2023 - 08.2023
Cashier Team Lead
Walgreens
09.2022 - 07.2023
Front Desk Associate
The Mark Spa
01.2021 - 05.2021