Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanokh Hiwale

Grand Rapids,MI

Summary

Diverse background multiple service related workplaces. Astute, calculating and attentive to specific business requirements. Successful history of identifying patterns, making interpretations and producing reports for Police, Insurance companies, and Healthcare professionals.

As a Customer Service Professional- All experiences combined have developed a strong ability to communicate between Customer/Patient/Victim and Physicians Team/ Insurance Company/ First Responder.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Spectrum Health West Michigan
Grand Rapids , MI
2021.03 - 2022.02
  • Reviewed and corrected claim errors to facilitate smooth processing with Insurance companies.
  • Took 97% of copays successfully and compiled daily financial records.
  • Assisted 50-70 patients in filling out check-in and payment paperwork per day.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Use of EPIC EMR (Electronic Medical Record) Software.
  • Increased positive review of Bradford Cardiology Facility from 82 to 94%.

Security Dispatcher

Calvin University
Grand Rapids , MI
2017.02 - 2020.12
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Studied building floor plans to give directions and provide accurate information.
  • Responded to 30-50 calls per day to execute service or requests for emergency and routine assistance.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.

Personal Trainer

Calvin University
Grand Rapids , MI
2019.08 - 2020.05
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Tested patients using various exercise and physical testing protocols for cardiac and pulmonary evaluation. (BODPOD, Skin Fold, VO2 Max testing)

Education

Bachelor of Arts - Kinesiology

Calvin University
Grand Rapids
12.2020

Skills

  • Administrative and Office Support
  • Patient Confidentiality and Data Security
  • Documenting and Recording Information
  • Registration, Scheduling and Medical Transcription
  • Verbal and Written Communication
  • Interdisciplinary Collaboration
  • Medical Terminology
  • Trilingual- Hindi, English, Punjabi/Urdu
  • Conflict Resolution

Timeline

Patient Service Representative

Spectrum Health West Michigan
2021.03 - 2022.02

Personal Trainer

Calvin University
2019.08 - 2020.05

Security Dispatcher

Calvin University
2017.02 - 2020.12

Bachelor of Arts - Kinesiology

Calvin University
Hanokh Hiwale