Hanokh Hiwale
Grand Rapids,MI
Summary
Diverse background multiple service related workplaces. Astute, calculating and attentive to specific business requirements. Successful history of identifying patterns, making interpretations and producing reports for Police, Insurance companies, and Healthcare professionals.
As a Customer Service Professional- All experiences combined have developed a strong ability to communicate between Customer/Patient/Victim and Physicians Team/ Insurance Company/ First Responder.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Spectrum Health West Michigan
Grand Rapids, MI
03.2021 - 02.2022
- Reviewed and corrected claim errors to facilitate smooth processing with Insurance companies.
- Took 97% of copays successfully and compiled daily financial records.
- Assisted 50-70 patients in filling out check-in and payment paperwork per day.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Use of EPIC EMR (Electronic Medical Record) Software.
- Increased positive review of Bradford Cardiology Facility from 82 to 94%.
Security Dispatcher
Calvin University
Grand Rapids, MI
02.2017 - 12.2020
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Studied building floor plans to give directions and provide accurate information.
- Responded to 30-50 calls per day to execute service or requests for emergency and routine assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Personal Trainer
Calvin University
Grand Rapids, MI
08.2019 - 05.2020
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Tested patients using various exercise and physical testing protocols for cardiac and pulmonary evaluation. (BODPOD, Skin Fold, VO2 Max testing)
Education
Bachelor of Arts - Kinesiology
Calvin University
Grand Rapids12.2020
Skills
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Registration, Scheduling and Medical Transcription
- Verbal and Written Communication
- Interdisciplinary Collaboration
- Medical Terminology
- Trilingual- Hindi, English, Punjabi/Urdu
- Conflict Resolution
Timeline
Patient Service Representative
Spectrum Health West Michigan
03.2021 - 02.2022
Personal Trainer
Calvin University
08.2019 - 05.2020
Security Dispatcher
Calvin University
02.2017 - 12.2020
Bachelor of Arts - Kinesiology
Calvin University
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