Hao Nguyen
Temecula,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
Smart & Final
San Marcos
06.2011 - Current
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
Third Key Associate
Smart & Final
San Juan Capistrano, CA
01.1997 - 06.2022
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Identified opportunities for process improvement and cost savings initiatives.
Senior Assistant Manager
Smart & Final
San Juan Capistrano, CA
07.2002 - 06.2011
- Evaluated existing products, services offerings to determine if they met customer needs, expectations.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
Load Crew-Lead
Smart & Final Extra
Lake Forest
02.1993 - 12.1996
- Coordinated with other departments within the organization to ensure efficient operations.
- Collaborated with senior management on strategic initiatives that would improve productivity.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06-1991
Skills
- Loss Prevention
- Talent Recruitment
- Customer Service Management
- Team Development
- Operational budgeting
- Shift Scheduling
- Payroll Management
- Store Merchandising
Timeline
Store Manager
Smart & Final
06.2011 - Current
Senior Assistant Manager
Smart & Final
07.2002 - 06.2011
Third Key Associate
Smart & Final
01.1997 - 06.2022
Load Crew-Lead
Smart & Final Extra
02.1993 - 12.1996
High School Diploma -
El Toro High School
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