Harlee Blevins
Bruceville-Eddy,TX
Summary
Dynamic manager with a track record in enhancing employee engagement and implementing inventory management processes. Committed to driving customer satisfaction and improving operational workflows for sustained success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager on Duty
J-Petal & Poke
Hewitt, TX
11.2024 - Current
- Oversaw daily operations ensuring optimal team performance and customer satisfaction.
- Trained new employees on restaurant procedures and customer service standards.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Placed online orders to ensure the store had enough to get by throughout the week.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Counting registers throughout the shift to ensure the correct amount of cash that had been taken was correct.
- Handled nightly deposits.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
J-Petal Specialist
J-Petal & Poke
Hewitt, TX
04.2023 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Ensured all the food on the line was clean and fresh.
- Help train new employees due to experience level.
- Make backups of food throughout the night.
- Take orders at the register and interacting with the customers to build hearty relationships.
- Prepared and served food items following health and safety regulations.
- Maintained cleanliness and organization of workstations for efficient service delivery.
- Conducted regular quality checks on food items to maintain high standards of freshness and taste.
- Proactively anticipated customer needs during peak dining hours, minimizing wait times and enhancing guest experience.
- Ensured accurate cash handling procedures were followed at all times, safeguarding company assets from potential loss or theft.
- Utilized strong interpersonal skills to build positive relationships with both coworkers and customers alike.
- Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
Education
High School Diploma -
Premier High School
Waco, TXSkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Employee engagement
- Customer service
- Staff management
- Training and mentoring
- Decision-making
- Documentation and reporting
- Inventory oversight
- Processes and procedures
- Financial management
- Employee motivation
- Expectation setting
- Complex Problem-solving
- Staff discipline
- Process improvement
Certification
- Certified Food Managers Certificate
- Food Handlers
Timeline
Manager on Duty
J-Petal & Poke
11.2024 - Current
J-Petal Specialist
J-Petal & Poke
04.2023 - 11.2024
High School Diploma -
Premier High School