Harlee McShan
Cleveland
Summary
Dynamic store manager skilled in staff training, inventory management, and sales analysis. Committed to enhancing customer experiences and optimizing operations.
Overview
3
3
years of professional experience
Work History
Store Manager
Prime Communications AT&T
Spring
11.2025 - Current
- Oversaw daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Developed and led staff training programs to enhance customer service skills, resulting in improved customer satisfaction.
- Partnered with corporate on promotional events and marketing strategies to drive store traffic and increase sales.
- Analyzed sales data to identify trends and optimize product offerings.
Retail Sales Associate
Prime Communications AT&T
Spring
09.2024 - Current
- Facilitated customer product selection and addressed service inquiries effectively.
- Maintained up-to-date knowledge of current promotions and product features.
- Accurately processed customer transactions using point of sale systems.
- Utilized strong problem-solving and interpersonal skills to resolve conflicts efficiently.
Cashier Team Lead
Tractor Supply Company
Mexia
10.2023 - 09.2024
- Supervised cashier team, enhancing daily operations and customer service efficiency.
- Trained new cashiers on company policies and checkout procedures to ensure compliance.
- Handled cash register transactions, maintaining accuracy in cash management.
- Assisted customers with product inquiries and returns during checkout interactions.
- Responded to customer questions, delivering accurate store information promptly.
Education
High School Diploma -
Splendora High School
Splendora05-2023
Skills
- Training development
- Sales analysis
- Merchandising strategies
- Point of sale systems
- Relationship management
- Conflict resolution
- Communication skills
- Dependability and reliability
- Cost control
- Inventory oversight
Timeline
Store Manager
Prime Communications AT&T
11.2025 - Current
Retail Sales Associate
Prime Communications AT&T
09.2024 - Current
Cashier Team Lead
Tractor Supply Company
10.2023 - 09.2024
High School Diploma -
Splendora High School