Harley Austin
SHELBY CHARTER TOWNSHIP
Summary
Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Teller
FreeStar Financial Credit Union
11.2025 - Current
- Processed member transactions efficiently and accurately, ensuring compliance with credit union policies.
- Assisted members in account inquiries and provided exceptional customer service to enhance satisfaction.
- Maintained cash drawer accuracy through diligent reconciliation practices at end of each shift.
- Educated members about products and services, contributing to increased account openings and engagement.
PROFESSIONAL CLEANER - SUPERVISOR
Rescue Maids
04.2025 - Current
- Manage client requests and customize cleaning services to meet individual needs and expectations.
- Maintain strong client relationships by delivering consistent, high-quality service and reliability.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
LEAD SERVER/BARTENDER
Avicolli's
11.2022 - 11.2024
- Quickly address complaints, ensuring a positive experience and maintaining high service standards.
- Ensure workspace cleanliness and compliance with health regulations, promoting a safe environment.
- Deliver outstanding service by anticipating guest needs and fostering a welcoming atmosphere.
- Mentored and trained new staff members, fostering a collaborative team environment while ensuring adherence to company standards and best practices.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Skills
Team Leadership & Staff Training, Upselling Techniques, Strong Communication & Interpersonal Skills, Fast-Paced, High Volume Service, Attention to Detail, Exceptional Customer Service and Guest Relations
LANGUAGES
English (Native).
Timeline
Teller
FreeStar Financial Credit Union
11.2025 - Current
PROFESSIONAL CLEANER - SUPERVISOR
Rescue Maids
04.2025 - Current
LEAD SERVER/BARTENDER
Avicolli's
11.2022 - 11.2024