Harley Balderrama
Long Beach,MS
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
9
9
years of professional experience
Work History
Server
Tabu Shabu
12.2023 - 04.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Aliso Viejo Country Club
02.2023 - 08.2023
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Sam And Louie's
01.2019 - 01.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
The Grill At River City
04.2018 - 07.2018
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Operations Specialist
The Rinks - Westminster Ice
06.2015 - 02.2017
- Managed workflow across all platforms within the company
- Ice Maintenance
- Served alcohol in the snack bar
- Receptionist duties
- Party coordinating
- Organized games and activities for party guests
- Cake distribution
- Party tear down and clean up
Education
High School Diploma -
Pacifica High School
Garden Grove, CA06.2013
Skills
- Side Work
- Team Collaboration
- Transactions and Cash Handling
- Front of House Display Creation
- Customer Service and Rapport
- Warm and Friendly
- Safety and Sanitation
- Taking Reservations
- Cool Under Pressure
- Menu Memorization
- Accurate Money Handling
- Upselling
- Bar Terminology
- Guest Accommodations
Timeline
Server
Tabu Shabu
12.2023 - 04.2024
Server
Aliso Viejo Country Club
02.2023 - 08.2023
Server
Sam And Louie's
01.2019 - 01.2020
Server
The Grill At River City
04.2018 - 07.2018
Operations Specialist
The Rinks - Westminster Ice
06.2015 - 02.2017
High School Diploma -
Pacifica High School
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