Samantha Mcilvaine
Jacksonville,Florida
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Epping Forest Yacht and Country Club
02.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
LIFEGUARD
Georgetown Aquatics
05.2022 - 06.2023
- CERTIFICATIONS Lifeguarding with Cpr/Aed for professional rescuers and first aid
WAITRESS
Tom and rays
08.2020 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Damascus High School
Damascus, MD06-2023
Skills
- Price Memorization
- Accurate Money Handling
- Stocking and Replenishing
- Seating Assignment Preparation
- Food Running
- Menu Memorization
- Supply Restocking
- Table Bussing
- Beverage Preparation
- Check Payment Processing
- Standards Compliance
- Hospitality and Accommodation
- Side Work
- Complaint Resolution
- Team Collaboration
- Sales and Marketing
- Safety and Sanitation
- Complex Problem-Solving
- Phone Inquiries
- Bathroom Servicing
- Warm and Friendly
- Table Preparation
- Exceptional customer service
- Strong work ethic
Certification
Lifeguarding with CPR/AED for professional rescuers and first aid
References
References available upon request
Timeline
Server
Epping Forest Yacht and Country Club
02.2024 - 11.2024
LIFEGUARD
Georgetown Aquatics
05.2022 - 06.2023
WAITRESS
Tom and rays
08.2020 - 06.2023
Lifeguarding with CPR/AED for professional rescuers and first aid
High School Diploma -
Damascus High School
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