Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Bell

Wyandotte,MI

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dollar General Store. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in retail operations, maintaining a clean environment, and fostering strong relationships to drive repeat business. Flexible and dedicated to achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Sales Associate

Salvation Army Thrift Store
09.2022 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. (I.e. tag of the week)
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Handled cash on bank runs and safety deposit drops.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped on dock frequently, taking donations and organizing large furniture.
  • Cleaning, mopping/sweeping, wiping ect. Promote healthy store environment by keeping it clean.

Shift Leader

Del Taco
08.2022 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Prepped food daily to ensure smooth work flow throughout the evening.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Cashier Team Lead

Dollar General Store
09.2020 - 07.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Shift Leader

Hungry Howies Pizza & Subs
12.2017 - 08.2020
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Made Pizza's and sides in a timely fashion.
  • Helped with deliveries when needed.

Education

GED -

Asher
Southgate, MI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Cash handling
  • Flexible schedule
  • Retail store operations

Timeline

Sales Associate

Salvation Army Thrift Store
09.2022 - 08.2025

Shift Leader

Del Taco
08.2022 - 07.2023

Cashier Team Lead

Dollar General Store
09.2020 - 07.2023

Shift Leader

Hungry Howies Pizza & Subs
12.2017 - 08.2020

GED -

Asher

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