HARLEY BILLINGS
Keizer,OR
Summary
Eager professional looking for an entry-level position where I can contribute to the success of the company while gaining experience in the administrative field. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES REPRESENTATIVE
MAZDA OF SALEM
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
PROPERTY MANAGER
CPR
11.2022 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
BARTENDER/SERVER
Keizer Elks Lodge
09.2019 - 04.2023
- Listen to guest orders, make drinks for my coworkers and guests, clean, multitask, accurately take and give money
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
CSR
T-MOBILE
10.2021 - 06.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
HOUSE LEAD
BeeLoved Care Homes LLC
09.2020 - 04.2021
- House lead of a home which consisted of handling client meds and making sure clients got the right meds on time and filling out the correct documents
- Going through staff books to make sure the documents were being done accurately.
Education
High School Diploma -
MCNARY
Keizer, Oregon01.2018
Skills
- Exceptional organizational skills
- Strong customer service and interpersonal skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
Certification
- First Aid/CPR
- Oregon Intervention System
Timeline
SALES REPRESENTATIVE
MAZDA OF SALEM
01.2024 - Current
PROPERTY MANAGER
CPR
11.2022 - 07.2023
CSR
T-MOBILE
10.2021 - 06.2022
HOUSE LEAD
BeeLoved Care Homes LLC
09.2020 - 04.2021
BARTENDER/SERVER
Keizer Elks Lodge
09.2019 - 04.2023
High School Diploma -
MCNARY
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