Harley Eagleson
Store Manager
Colorado Springs,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Family Dollar
02.2022 - Current
- Set expectations for team performance, conducted periodic evaluations
- Ensure team is following company guideline, obtain communication with team to drive business sales.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Forecasted sales, inventory audit, and labor requirements. obtain weekly store budget, payroll approval and operational plans.
Team Leader
OSL Retail Services
02.2021 - 01.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Call Center Representative
CenturyLink
01.2020 - 09.2020
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Assembler Worker
Walmart
03.2019 - 01.2020
- Assemble customer products, and merchandise, and manage productivity operation and product sales point
- Create product advertisement from the sales point of view
- Assemble products or replacements for customers
- Assemble fixtures and advertisements of new displays for products.
Team Leader
Burlington
08.2017 - 03.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
Associate of Arts - Business Management
College America - Phoenix
Phoenix, AZ 05.2001 -
High School Diploma -
Colllege of America
Phoenix, AZ 05.2001 -
Skills
Employee Training
Risk Management
POS Systems
Partnership Building
Retail Inventory Management
Team Development
Shift Scheduling
Loss Prevention
Timeline
Store Manager
Family Dollar
02.2022 - Current
Team Leader
OSL Retail Services
02.2021 - 01.2022
Call Center Representative
CenturyLink
01.2020 - 09.2020
Assembler Worker
Walmart
03.2019 - 01.2020
Team Leader
Burlington
08.2017 - 03.2019
Associate of Arts - Business Management
College America - Phoenix
05.2001 -
High School Diploma -
Colllege of America
05.2001 -