Harley Gifford
Pikeville,TN
Summary
Attentive Police, Fire, and Ems Dispatcher bringing 3 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Sequatchie - E-911 Dispatch
04.2022 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Food Service Worker (Part Time)
Crossville Medical Center
04.2023 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
E-911 Dispatcher
Bledsoe County Dispatch
04.2021 - 04.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Waitress
Cracker Barrel
12.2020 - 07.2021
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Presented food and beverages to guests at tables.
Amazon Warehouse Associate
Amazon
10.2020 - 11.2020
- Prepared orders for shipment by picking merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Substitute Teacher
Bledsoe County schools
10.2020 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Waitress
Scotties - Diner
12.2018 - 01.2021
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Trained new employees to perform duties.
Food Service Worker
McDonald's
09.2018 - 12.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Incomplete - Criminal Justice
Roane State Community College
Crossville, TN05.2022
High School Diploma -
Bledsoe County High School
Pikeville, TN06.2020
Skills
- Call center
- Data Entry
- Food service
- Computer Skills
- Information Relay
- T-CPR
- Customer Relations
- Patience and Tolerance
- Emergency Operations
Certification
T-CPR certification
NCIC certification
Timeline
Food Service Worker (Part Time)
Crossville Medical Center
04.2023 - 05.2023
Dispatcher
Sequatchie - E-911 Dispatch
04.2022 - Current
E-911 Dispatcher
Bledsoe County Dispatch
04.2021 - 04.2022
Waitress
Cracker Barrel
12.2020 - 07.2021
Amazon Warehouse Associate
Amazon
10.2020 - 11.2020
Substitute Teacher
Bledsoe County schools
10.2020 - 01.2021
Waitress
Scotties - Diner
12.2018 - 01.2021
Food Service Worker
McDonald's
09.2018 - 12.2018
Incomplete - Criminal Justice
Roane State Community College
High School Diploma -
Bledsoe County High School
Similar Profiles
Taylor DevlinTaylor Devlin
911 Public Safety Telecommunicator at Ingham County 911 Central Dispatch911 Public Safety Telecommunicator at Ingham County 911 Central Dispatch
Anesha BallAnesha Ball
911 Dispatcher at Livingston County 911 Dispatch911 Dispatcher at Livingston County 911 Dispatch
Shannon WalkerShannon Walker
Emergency Telecommunicator at Jefferson County 911 DispatchEmergency Telecommunicator at Jefferson County 911 Dispatch
Shelby BeaversShelby Beavers
Direct Support Professional at StarsDirect Support Professional at Stars
Justina HolmesJustina Holmes
Health Services Manager at Landmark Health | Optum at HomeHealth Services Manager at Landmark Health | Optum at Home