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HARLEY L. CHIEN
Canton,MA
Summary
Dynamic and results-driven hospitality sales leader with a proven track record of driving revenue growth, securing high-value contracts, and building top-performing teams in competitive urban markets. Expertise in strategic sales planning, key account acquisition, and market positioning consistently leads to the development of profitable partnerships across diverse sectors, including biotech, government, higher education, and corporate environments. Known for delivering measurable results by exceeding sales targets and influencing business outcomes through data-driven strategies while fostering collaborative environments that enhance team performance. Committed to operational excellence and impactful sales growth, leveraging market insights to craft effective strategies that align with corporate goals and elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Area Director of Sales
Hersha Hotel Management
Cambridge, MA
01.2024 - 01.2025
- Directed sales strategy implementation for diverse full-service and limited-service hotels within competitive Cambridge market.
- Formulated and implemented customized business strategies targeting biotech, higher education, and technology sectors.
- Drove revenue growth by implementing innovative account acquisition and retention strategies.
- Enhanced pipeline accuracy by 40% through diligent performance monitoring and strategic forecasting.
- Facilitated over 50 daily client interactions to enhance customer relationships.
Director of Sales & Marketing
Cambria Boston - Seaport Hotel
Boston, MA
01.2022 - 01.2024
- Facilitated negotiation and secured $12M in long-term airline contracts.
- Oversaw top business account within Choice Hotels portfolio, driving annual revenue exceeding $650k.
- Cultivated strategic partnerships to enhance alliance programs and drive mutual benefits.
- Collaborated with MeetBoston to secure large-scale citywide conventions.
- Developed and executed strategic marketing initiatives to enhance brand visibility and increase revenue share.
- Directed and developed a high-performing team to cultivate a robust sales culture.
Director of Sales
Homewood Suites by Hilton
Chelsea, MA
01.2019 - 01.2022
- Facilitated acquisition of $2M TSA government contract to support sustained occupancy growth, contributing to Hilton's recognition of hotel as most improved Homewood Suites in 2022 among 535 properties nationwide.
- Drove proactive account management strategies to consistently surpass $10M annual revenue targets.
- Fostered instant rapport to transform introductions into productive professional relationships.
- Demonstrated expertise in innovative deal structuring while fostering high levels of collaboration across departments.
- Employed data-driven insights to inform and enhance decision-making processes.
- Employed innovative and unconventional strategies to identify and secure new business opportunities.
Benefits Counselor
Mercer
Norwood, MA
01.2018 - 01.2019
- Advised HR leaders from Fortune 500 companies on intricate benefits and compliance policies.
- Facilitated organizational change initiatives and enhanced employee engagement strategies.
Education
Bachelor of Science - Hospitality Administration
Boston University
Boston, MASkills
- Fosse
- Delphi
- Opera
- Lighthouse
- TravelClick expertise
- Salesforce expertise
- Proficient in customer relationship management tools
- Data analysis expertise
- Effective strategic decision-making
- Account strategy development
- Compelling sales presentations
- Creative problem-solving
- Sales process enhancement
- Project pipeline oversight
- Customer relationship management expertise
- Geographic territory management
- Effective persuasion techniques
- Sales strategy development
- Stakeholder engagement
- Market analysis
- Sales performance analysis
- Sales development leadership
- Effective sales negotiation
- KPI analysis
- Trade show representation
- Adaptability
- Team recruiting and onboarding
Interests
Timeline
Area Director of Sales
Hersha Hotel Management
01.2024 - 01.2025
Director of Sales & Marketing
Cambria Boston - Seaport Hotel
01.2022 - 01.2024
Director of Sales
Homewood Suites by Hilton
01.2019 - 01.2022
Benefits Counselor
Mercer
01.2018 - 01.2019
Bachelor of Science - Hospitality Administration
Boston University
CORE COMPETENCIES
- Strategic Sales Leadership
- Key Account Acquisition & Retention
- Contract Negotiation & Proposal Development
- Revenue Optimization & Forecasting
- Government, Biotech & Corporate Markets
- Group, BT & Convention Sales
- Team Development & Mentorship
- CRM & Pipeline Management
- Market Positioning & Demand Generation