Harley Smith
Jackson,MO
Summary
Proven track record in enhancing customer experience and sales, notably at Hot Shots Bar and Grill, by leveraging exceptional customer service and upselling techniques. Skilled in cash handling and guest engagement, demonstrated ability to increase sales significantly. Adept at fostering team efficiency and mastering POS systems, underscoring a strong work ethic and memory retention.
Overview
4
4
years of professional experience
Work History
Server
Hot Shots Bar and Grill
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Sonny Side Cafe
01.2024 - 05.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dispatcher
CTA
08.2023 - 12.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Server
Texas Roadhouse
07.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
Deal Bins
08.2021 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Jackson High School
Jackson, MO05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Timeline
Server
Hot Shots Bar and Grill
06.2024 - Current
Server
Sonny Side Cafe
01.2024 - 05.2024
Dispatcher
CTA
08.2023 - 12.2023
Server
Texas Roadhouse
07.2022 - 07.2023
Sales Associate
Deal Bins
08.2021 - 04.2022
Jackson High School