Harley Werner
Carlisle Brks,PA
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Red Devil Vapor through exceptional customer service and sales expertise. Skilled in cash handling and fostering repeat business, I excel in high-volume dining environments, maintaining professionalism and cleanliness. Achieved significant improvements in guest engagement and service prioritization, demonstrating a strong work ethic and hospitality service expertise.
Overview
12
12
years of professional experience
Work History
Server
Carlisle Diner
Carlisle, PA
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Metro Dinner
Mechanicsburg, PA
07.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Warehouse Worker
At Home
Carlisle, PA
09.2020 - 03.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Sales Associate
Red Devil Vapor
Carlisle Pa
09.2014 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Karns
Carlisle, PA
09.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Carlisle Area School
Carlisle, PA06.2017
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Safe Food Handling
Menu Memorization
Food Running
High-volume dining
Service prioritization
Sales expertise
Food safety understanding
Sales Techniques
Order Accuracy
Supply Restocking
Quality Control
Food safety practices
Table Bussing
Suggestive Selling
Timeline
Server
Metro Dinner
07.2023 - 04.2024
Server
Carlisle Diner
12.2022 - Current
Warehouse Worker
At Home
09.2020 - 03.2021
Sales Associate
Red Devil Vapor
09.2014 - 09.2017
Sales Associate
Karns
09.2012 - 09.2014
High School Diploma -
Carlisle Area School