Harlie Gribbin
Bergholz,OH
Summary
Results-driven Customer Service and Healthcare Support Professional with 5+ years of experience in call center operations, insurance coordination, and patient support. Proven ability to manage high-volume workloads, complete prior authorizations, and deliver efficient, compassionate service. Strong communicator with excellent problem-solving skills and a track record of improving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Panther Rare Pharmacy
01.2025 - Current
Call Center Specialist
Trinity East
Steubenville, OH
01.2021 - 01.2024
- Handled high-volume inbound calls while providing efficient and professional customer support
- Completed prior authorizations and worked directly with insurance companies to verify coverage and approvals
- Resolved customer concerns and provided clear, accurate information on services
- Maintained detailed documentation and ensured accuracy across systems
Ambulance Dispatcher
Ambulance Service Inc.
Steubenville, OH
01.2018 - 01.2021
- Managed emergency and non-emergency calls, dispatching police, fire, and EMS units
- Prioritized high-pressure situations and communicated critical information in real time
- Maintained accurate call logs and coordinated with healthcare facilities
Education
High School Diploma - undefined
Skills
- Customer Service
- Patient Coordination
- Prior Authorizations
- Insurance Verification
- Call Center Operations
- Daily Tasks
- Data Entry
- Documentation
- Problem Solving
- Multitasking
- Communication
Certification
- CPR Certified (Infants & Adults)
- Fire Certified
Timeline
Patient Care Coordinator
Panther Rare Pharmacy
01.2025 - Current
Call Center Specialist
Trinity East
01.2021 - 01.2024
Ambulance Dispatcher
Ambulance Service Inc.
01.2018 - 01.2021