Harlie Mitchell
Griffin,GA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
Auburndale , FL
12.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Night closing floor care
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Secretary's Assistant
M and j carpet
Auburndale, FL
08.2021 - 07.2024
- Answered and screened incoming calls for the secretary.
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Processed invoices and other financial records.
- Ordered office supplies when needed.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Compiled data from various sources into organized reports for review by senior staff members.
- Greeted customers, identified their needs and provided product information.
- Assisted customers in selecting appropriate carpets for their homes based on individual budgets and preferences.
- Developed price quotes for clients and negotiated prices to secure sales.
- Maintained up-to-date knowledge of carpet trends, styles and colors.
- Ensured that all orders were processed accurately and delivered on time.
- Performed administrative tasks such as preparing invoices, ordering supplies and maintaining inventory records.
- Advised customers on proper maintenance techniques to ensure longevity of their carpets.
Front of House Employee
Chick-fil-A
Bartow, Florida
10.2023 - 02.2024
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Provided take-out services to customers who preferred to dine offsite.
- Checked food quality regularly before serving it to customers.
- Adhered to all health code regulations when handling food items or beverages.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Customer Service Sales Clerk
Modern Me Boutique
Auburndale, Florida
03.2023 - 08.2023
- Greeted customers entering the store and provided assistance with product selection.
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms
- Assisted in inventory management by restocking shelves as needed.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Developed content for websites, blogs and social media platforms.
- Assisted with content creation for social media accounts.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL05-2024
Skills
- Customer Service
- Returns processing
- Drawer balancing
- Customer Assistance
- POS Systems
- Cash Handling
- Product Recommendations
- Payment Processing
- ID Verification
- Retail Merchandising
- Money Handling
- Cleaning and sanitizing
- Honesty
- Creativity
- Communication
- Time management
- Collaboration
Timeline
Cashier
Publix
12.2023 - 08.2024
Front of House Employee
Chick-fil-A
10.2023 - 02.2024
Customer Service Sales Clerk
Modern Me Boutique
03.2023 - 08.2023
Secretary's Assistant
M and j carpet
08.2021 - 07.2024
High School Diploma -
Auburndale Senior High School