Harlie Parsons
St. Alphonsus Hospital
Mountain Home
11
years of professional experience
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Work History
Patient Service Representative
4 Months- Assisted patients with insurance inquiries, verifying coverage and benefits efficiently.
- Implemented process improvements that streamlined patient check-in procedures, reducing wait times.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Facilitated patient scheduling and appointment management using electronic health record systems.
Office Automation Clerk
2 Years 2 Months- Manage and coordinate reservations, ensuring accuracy, availability, and timely scheduling
- Foster positive customer interactions by assisting with reservations and inquiries, enhancing overall client satisfaction and loyalty.
- Answered multi-line telephones, directed calls, and took messages.
- Provide administrative support including filing, data entry, and record keeping.
- Answer multi line telephones, direct calls, and take messages if needed.
- Type, format and edit correspondence and other documents.
- Fostered positive customer interactions by assisting with reservations and inquiries, enhancing client satisfaction and loyalty.
- Streamlined administrative processes for payment collection and bookkeeping, improving transaction efficiency.
- Negotiate with vendors and facility teams to coordinate equipment availability, aligning resources with reservations to strengthen guest experience.
Cashier
2 Years 2 Months- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases and maintained orderly appearance of checkout area.
- Balanced daily transactions on a computerized point-of-sale system.
- Balanced daily transactions using computerized point-of-sale system to ensure accurate financial reporting.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new staff on cash handling and customer service best practices, fostering a collaborative team environment.
- Trained new staff on cash handling and customer service best practices, enhancing team collaboration and service quality.
Hairstylist
6 Months- Provided consultations to clients about their desired hairstyle and hair care needs.
- Supported stylists during peak salon hours to ensure efficient service delivery.
- Upsold additional services to increase sales volume.
- Ensured sanitized work station and tools to uphold health and safety standards.
- Upsold additional services when appropriate to increase sales volume.
- Organized scheduling of appointments throughout the day.
- Guided clients on maintaining haircuts and care techniques for long-lasting results.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
Food Service Worker/Cashier
9 Months- Served meals to customers in a friendly and courteous manner.
- Executed cash handling procedures to ensure accurate and secure payment collection.
- Assisted with inventory management and restocked supplies.
- Maintained accurate records of sales transactions for end-of-day reports.
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Assisted with inventory management and restocking supplies as needed.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Upheld cleanliness standards across service areas to promote a safe and welcoming environment.
Cashier
1 Year 3 Months- Operated cash register with accuracy, processing various payment methods to ensure smooth transactions.
- Maintained cleanliness of checkout area to create welcoming environment for customers.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Cosmetology Certification - Cosmetology
Some College (No Degree) - Behavioral Sciences
High School Diploma
Skills
Medical terminology
HIPAA compliance
Insurance verification
Patient communication knowledge
Administrative Support
Electronic health records
Attention to Detail
Organizational Skills
Claims processing
Customer service
Timeline
Patient Service Representative
St. Alphonsus Hospital
04.2026 - CurrentRead More
Office Automation Clerk
Outdoor Recreation
02.2024 - 04.2026Read More
Cashier
Silver Sage Golf and Events
12.2021 - 02.2024Read More
Hairstylist
Roy Creech
02.2020 - 08.2020Read More
Food Service Worker/Cashier
Aramark
08.2016 - 05.2017Read More
Cashier
Taco Bell
05.2015 - 08.2016Read More
Alexander Paul Institute of Hair Design
Cosmetology Certification from Cosmetology
Read More
Glenville State College
Some College (No Degree) from Behavioral Sciences
Read More
Nicholas County High School
High School Diploma
Read More