Harmeer Sanghera
Lawrence
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Assistant Manager
K&M Tire
Lawrence
04.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Onboarded new employees in time reporting and payroll systems.
- Organized regular cycle counts to identify any potential issues early on.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Collaborated with management teams to develop strategies that promote safe work practices.
- Participated in industry-wide committees focused on improving overall worker health and safety standards.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Intervened in unsafe situations to prevent injuries or property damage.
- Developed and implemented safety policies to ensure compliance with OSHA regulations.
- Monitored employee performance to ensure safe working practices are followed.
- Provided training on proper use of PPE and other safety protocols.
- Evaluated workplace environment and equipment to identify potential hazards.
- Performed risk assessments prior to any changes in operations or equipment modifications.
- Ensured accuracy of shipments by verifying items against packing lists.
- Unloaded incoming shipments from delivery trucks or other vehicles.
- Processed returns in accordance with company procedures.
- Loaded trucks with outgoing shipments in a timely manner.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
- Kept accurate records of received shipments and outgoing orders.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Maintained inventory of all returned items by recording data into a computerized system.
- Investigated and resolved discrepancies between customer orders and actual returns received from stores or warehouses.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
Outbound Supervisor
Stouse
Gardner
01.2022 - 04.2024
- Worked closely with upper management to develop long term plans for growth of outbound calling operations.
- Implemented strategies and processes that improved efficiency of outbound calls by 20%.
- Assisted with hiring process by conducting interviews with potential candidates for open positions within the Outbound Department.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
- Identified areas where additional resources are needed in order to promote a safer working environment.
- Developed training materials for use in onboarding new hires into Outbound Department roles.
- Held weekly team meetings to discuss progress on goals as well as any changes or updates in policies or procedures.
- Provided feedback to employees on their performance during weekly one-on-one meetings.
Outbound Lead
Hostess Brands
Gardner
01.2020 - 12.2023
- Analyzed customer response data to identify trends in purchasing behavior.
- Reviewed customer feedback from outbound calls to identify areas of improvement.
- Ensured compliance with all applicable regulations related to telemarketing.
- Documented all training activities including attendance records, feedback forms, surveys.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Ensured safety procedures were followed when operating forklifts.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Loaded pallets onto trailers for shipment.
Inventory Specialist
Coleman
Gardner
05.2015 - 12.2019
- Organized regular cycle counts to identify any potential issues early on.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Implemented cost-saving strategies to reduce overhead expenses.
- Performed first article inspection on incoming raw materials.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Education
High School Diploma -
Olathe East High School
Olathe, KS05-2012
Skills
Team Supervision
- Safety compliance
- Inventory management
- Inbound / Outbound Operations
- Customer communication
- Employee training
- Process optimization
- Performance evaluation
- Shift scheduling
- Conflict resolution
- Customer service and satisfaction
- Operations management
- Workplace safety compliance
- Payroll administration
- Distribution coordination
- Route planning
- Vehicle inspections
- Delivery management
- Truck dispatching
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Assistant Manager
K&M Tire
04.2024 - Current
Outbound Supervisor
Stouse
01.2022 - 04.2024
Outbound Lead
Hostess Brands
01.2020 - 12.2023
Inventory Specialist
Coleman
05.2015 - 12.2019
High School Diploma -
Olathe East High School