Harmoni Baker
Tampa,FL
Summary
I have 4 years of experience in customer service. I have extensive knowledge in various POS systems and have excelled in all roles assigned to me. I thrive in high volume environments and have demonstrated exceptional multitasking and communication skills. I'm accustomed to all cleaning and side work responsibilities associated with hosting, serving, expo, and food running including opening and closing procedures. I am a team player who believes that we are more successful as a whole if we all work together, and am excited to work as I truly love working with the public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
IPop Gourmet Popcorn (Family Owned)
02.2020 - Current
- Operated cash register and accurately processed payments.
- Maintained cleanliness of the checkout area.
- Demonstrated excellent customer service skills while interacting with shoppers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Knowledgeable of food allergies and flavoring of popcorn.
- Developed strong customer service skills by providing efficient and accurate service by conversing with all clients to understand their needs.
- Processed payments using cash and credit cards.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and friendly service.
- Greeted and informed clientele of products, assuring positive store experiences.
- Used Shopify POS system to complete purchases for customers.
Sales Floor Associate
IPop Gourmet Popcorn (Family Owned)
02.2020 - Current
- Maintained up to date knowledge of company products and ingredients to ensure accurate responses to questions.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Managed multiple customer requests simultaneously.
- Able to identify and recognize menu selections.
- Provided excellent customer service to clients, responding promptly and professionally to all queries.
Hostess
T.A.P
05.2024 - 09.2024
- Answered phone calls to take reservations, to-go orders, and address guest questions and concerns.
- Prepared to-go orders.
- Operated Aloha and Clover systems.
- Trained new hosting employees on proper procedures and POS systems.
- Demonstrated flexibility by helping out servers such as expo, food running, bussing tables, and refilling drinks.
- Remained knowledgeable about menu options, promotions, and specials offered by the restaurant.
- Kept track of seating chart and rotation.
- Distributed, collected, organized, and cleaned printed menus.
- Replenished dry stock and to-go station.
- Performed opening and closing duties including cleaning restrooms, folding pizza boxes, counting the register in/out, cleaned and swept hostess stand/area, etc.
- Checked restrooms for cleanliness and availability of supplies.
- Managed reservations.
Expo
T.A.P
05.2024 - 09.2024
- Compared meals to the ticket and double checked any modifications in order to meet customer expectations.
- Communicated effectively with kitchen staff and servers.
- Monitored food quality and presentation before sending out, guaranteeing consistency.
Food Runner
T.A.P
05.2024 - 09.2024
- Quickly and efficiently delivering food to guests.
- Maintained communication with wait staff, cooks, and managers.
- Employed knowledge of menu items to provide correct descriptions of dishes to customers if any inquiries were asked.
- Completed side work as assigned by management.
- Ensured all dishes were properly presented according to restaurant standards.
- Extensive knowledge of drink selections including alcohol.
Server
T.A.P
05.2024 - 09.2024
- Developed knowledge of menu items including ingredients and preparation methods in regards to food allergies.
- Checked identification of guests to verify legal drinking age when serving alcoholic beverages.
- Followed health code regulations while performing duties related to serving and food preparation.
- Served guests with a positive attitude.
- Inspected dishes before serving them for accuracy.
- Adapted quickly to changes in the menu and new specials.
- Completed side work such as replenishing dry stock, cleaning/stocking caddy's, sweeping/mopping floors, draining/filling the ice buckets, making tea, rolling silverware, filling sauces, etc.
- Served food and beverages with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas.
- Stayed up-to-date on menu changes to help customers make food choices and increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep restaurant clean and ready.
- Checked and stayed up to date on the 86 board.
- Handled high-volume settings quickly and efficiently.
- Kept server station clean and well stocked during all shift.
- Set out extra supplies such as napkins, glassware, silverware, etc. in preparation for large events and rush hour times.
- Sustained repeat clientele through professional and friendly service.
- Prepped, labeled, and stored food product.
- Time managed effectively to guarantee that all customers were taken care of during high-volume eating times.
Education
High School Diploma -
Gaither High School
Tampa, FL05-2026
Skills
- Customer Service
- Work Ethic and Integrity
- Patience
- Time Management Skills
- Reliable and Punctual
- Money Handling and Management
- POS Systems
- Multitask Efficiently
- Cleaning and Sanitizing
- Communication
Certification
ASE Brakes
ASE Engine Performance
Timeline
Hostess
T.A.P
05.2024 - 09.2024
Expo
T.A.P
05.2024 - 09.2024
Food Runner
T.A.P
05.2024 - 09.2024
Server
T.A.P
05.2024 - 09.2024
Cashier
IPop Gourmet Popcorn (Family Owned)
02.2020 - Current
Sales Floor Associate
IPop Gourmet Popcorn (Family Owned)
02.2020 - Current
ASE Brakes
ASE Engine Performance
High School Diploma -
Gaither High School
Similar Profiles
Madison LansberryMadison Lansberry
Crew Member at Crunch Time Gourmet Apples and PopcornCrew Member at Crunch Time Gourmet Apples and Popcorn
Grace GinnGrace Ginn
Associate at Shirley's Gourmet Popcorn CompanyAssociate at Shirley's Gourmet Popcorn Company
Jaime AguileraJaime Aguilera
Groundskeeper at Family OwnedGroundskeeper at Family Owned