Harmoni Petty
Detroit
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Courtyard Marriott
Farmington Hills
05.2024 - Current
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
- Managed phone inquiries, directing calls to appropriate departments for prompt assistance.
- Processed check-ins and check-outs using hotel management software promptly.
- Maintained cleanliness and organization of front desk area, enhancing guest experience.
- Assisted guests with inquiries, providing information about hotel amenities and services.
- Coordinated with housekeeping and maintenance to address guest requests swiftly.
Mortgage Loan Processor Assistant
United Wholesale Mortgage
Pontiac
10.2023 - 06.2024
- Collected and verified required documentation from borrowers and third parties to facilitate timely loan processing.
- Reviewed loan applications for accuracy and completeness, ensuring compliance with lending standards.
- Coordinated communication between borrowers, lenders, and underwriters.
- Tracked loan status updates and communicated changes to stakeholders, enhancing transparency and coordination.
- Maintained organized electronic files for loan processing records.
Education
Dental Hygiene
Oakland Community College
Farmington Hills, MI04-2026
Skills
- Customer service
- Phone etiquette
- Verbal and written communication
- Attention to detail
- Time management
- Scheduling appointments
- Office administration
- File management
- Telephone system management
- Multitasking skills
- Guest relations
- Medical terminology
Timeline
Front Desk Receptionist
Courtyard Marriott
05.2024 - Current
Mortgage Loan Processor Assistant
United Wholesale Mortgage
10.2023 - 06.2024
Dental Hygiene
Oakland Community College