Harmoni Wright
Customer Service Associate
Martinsville,VA
Summary
Retail Oriented. Experienced in customer service. Prioritizing the wellness and satisfaction of customers and members. Tasks and Assignments are done diligently, while maintaining a calm and approvable environment. Excellent personal skills, bright, energetic, and loyal. Easily encouraged to learn many different tasks and techniques from others. Motivated by being in a fast-paced environment. Communicating with others about certain difficulties, negotiating safe spaces, and comfort levels.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Publix
04.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to customers, increasing revenue.
Sales Associate
Belk Department Store
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed department products.
Custodian
Precise Commercial Cleaning LLC
03.2019 - 05.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
No Degree - Business Administration And Management
Wake Technical Community College
Raleigh, NC 09.2024 - Current
High School Diploma -
Person HighSchool
Roxboro, NC 08.2019 - 06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Outgoing Personality
- Cash Handling
- Stocking and Receiving
- Cleaning techniques
- Order Processing
- Negotiation Tactics
- Point of sale operation
Artistic Hand
Very skilled at drawing and painting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
No Degree - Business Administration And Management
Wake Technical Community College
09.2024 - Current
Sales Associate
Belk Department Store
09.2023 - 03.2024
Customer Service Associate
Publix
04.2023 - 08.2024
High School Diploma -
Person HighSchool
08.2019 - 06.2023
Custodian
Precise Commercial Cleaning LLC
03.2019 - 05.2020
Similar Profiles
Jacob TimmonsJacob Timmons
Warehouse Selector at PublixWarehouse Selector at Publix
Ashley OsterbergerAshley Osterberger
Pharmacy Technician at PublixPharmacy Technician at Publix
Colin JacquesColin Jacques
Customer Service Clerk at PublixCustomer Service Clerk at Publix
Daniel SanchezDaniel Sanchez
Meat Clerk at PublixMeat Clerk at Publix
Alexis BarrettAlexis Barrett
Nursing Assistant at Commonwealth Senior LivingNursing Assistant at Commonwealth Senior Living