Summary
Overview
Work History
Education
Skills
Timeline
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Harold Mundy

Bend,OR

Summary

Franchise Business Advisor with 23 years of experience in researching and assessing business performance and developing solutions for optimization. Guide and lead a team of 150 franchisees in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth, to provide the best experience for our customers. With my previous flight attendant experience, I know what it takes to provide the best customer experience on board as well as coordinate and communicate with cabin crew and cockpit crew.

Overview

27
27
years of professional experience

Work History

Franchise Business Advisor

Jazzercise, Inc.
08.1999 - Current
  • Recommended initiatives to improve performance and maximize return on sales.
  • Capitalized on strategic business partnerships to foster new market penetration.
  • Conducted competitive analysis research, providing insight to growth opportunities.
  • Assisted in marketing campaign design and performance measurement.
  • Led corrective action plans, procedure development, staff performance reviews and training programs.
  • Enhanced client satisfaction by resolving difficult customer issues through completion.
  • Provided business guidance to 150 franchisees representing 4.5 million dollars in sales annually.

Flight Attendant

American Airlines
12.1995 - 08.1999
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Education

Some College (No Degree) - Business Administration And Management

Ohio University
Athens, OH

High School Diploma -

Logan Elm High School
Circleville, OH
05.1979

Skills

  • Sales Team Development
  • Customer Engagement Strategies
  • Process Improvement
  • Presentation Skills
  • Communications Programs
  • Guest Relations
  • Operational Efficiency
  • Mentoring

Timeline

Franchise Business Advisor

Jazzercise, Inc.
08.1999 - Current

Flight Attendant

American Airlines
12.1995 - 08.1999

Some College (No Degree) - Business Administration And Management

Ohio University

High School Diploma -

Logan Elm High School

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Harold Mundy