Harold Reeves
Atlanta,GA
Summary
Ethical Auto/ Property Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Excellent communication and interpersonal skills with the ability to respectably interface with executives from various departments and divisions
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto/Property Total Loss Adjuster
Davies/Littleton Group
2022.04 - 2023.04
- Provided white glove service with every customer encounter.
- Excellent communication skills, both verbal and written.
- High volume daily claims adjuster for AUTO/FIXED PROPERTY
- Handling total loss to clear property, salvaging vehicles, obtaining required documents to resolve liens if needed, making appropriate payments to insured for any total loss property
- Investigate claims to determine liability by obtaining recorded statements from all parties involved, witness statements, police reports, video, loss scene photos, and any other evidence related to the loss that will assist in making a sound liability decision
- Experienced in handling high daily claim volumes during catastrophe season
- Total Loss and Large Loss Auto and Property
- Experienced in handling Attorney Represented claims working directly with them to settle BI, PD, Loss of Use, Loss Wages, meeting all demand requirements based on the policy, working diligently to meet time limit demands, corresponding with legal counsel when needed to determine accurate settlements
- Practicing Extreme customer courtesy through professionalism with policyholders, claimants, and attorneys
- Prompt for daily work assignments
- Very well organized and detailed oriented
- Always maintaining professionalism with clients and staff
- Willing to travel on noticeably short notice
- Very well versed in Insurance Terminology and Verbiage
- Evaluate all data such as hospital bills and other important documents
- Issued payouts to claimants.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Warehouse Associate Part-time
Amazon
2021.01 - 2022.03
- Cart Building
- Container Builder
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Lifting 50-70 lbs.
Warehouse Associate
Focus Staffing
2020.01 - 2020.04
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Entered quantity received against purchase order in computer system.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 70 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
Cabin Attendant
DGS Delta Global Services
2019.07 - 2019.12
- Communicates Cabin Service policies and relevant information in a timely manner
- Maintains currency with all training required to hold Cabin Certified Trainer Agent designation
- Conducts employee training and ensures that all required training courses are completed as necessary
- Ensures training records in Learning Management System (LMS) are maintained and updated
- Ensures that training deadlines are met and audits records for completion and compliance
- Maintains proficiency in all assigned work areas and performs all assigned Cabin Service Agent functions as needed
- Communicates information through a variety of delivery methods
- Maintains knowledge of manuals and ensure duties are performed in accordance with required policies and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performs other duties as assigned.
Mover/ Delivery Driver
Montgomery Moving Co.
2017.03 - 2019.05
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Use GPS tracking system to arrive to each scheduled appointment on time.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Customer Service Representative
Convergys
2016.01 - 2017.02
- Greet customers in a courteous, friendly and professional manner
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Team Member
Dunkin Donuts
2013.10 - 2015.04
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Chamberlain High School
06.2015
Skills
- Policy Interpretation
- Insurance Underwriting
- Damage Mitigation
- Claims Assessments
- Insurance Policy Coverage Knowledge
- Customer Experience
- Analyzing Claims
- Fraud Detection Knowledge
- Damage Assessment
- Property Adjusting
- Liability Determinations
- Customer Satisfaction
Unemployment
05/2020, 12/2020
License
Licensed Claims Adjuster, 03/2022
Certification
- Licensed Property Claims Adjuster - March 2022
Timeline
Auto/Property Total Loss Adjuster
Davies/Littleton Group
2022.04 - 2023.04
Warehouse Associate Part-time
Amazon
2021.01 - 2022.03
Warehouse Associate
Focus Staffing
2020.01 - 2020.04
Cabin Attendant
DGS Delta Global Services
2019.07 - 2019.12
Mover/ Delivery Driver
Montgomery Moving Co.
2017.03 - 2019.05
Customer Service Representative
Convergys
2016.01 - 2017.02
Team Member
Dunkin Donuts
2013.10 - 2015.04
High School Diploma -
Chamberlain High School
- Licensed Property Claims Adjuster - March 2022
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