Harold Sasser
FAIR BLUFF,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
BAMAR Sandblasting & Paint
Orange, NC
06.2005 - 05.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Heavy Equipment Operator and Hauler
Fairfax Trucking, Inc.
Fairfax, VA
02.1995 - 12.1998
- Operated machining equipment safely with team of operators.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Moved equipment between job locations using truck and trailer.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
Service Manager
Orkin Pest & Termite Control
Fairfax, VA
05.1989 - 02.1995
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 20%.
- Followed up with customers during and after installations to verify satisfaction.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 18 employees.
Navy Career Counselor
United States Naval Service (Retired)
Norfolk, VA
11.1980 - 03.1989
- Developed career and education plans based on individual needs.
- Counseled military personnel one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Maintained case files and documented actions.
- Established Departmental Counselors to continuously improve career and placement opportunities for personnel.
- Worked with team to continuously improve career and placement opportunities.
- Developed program to work with personnel and increase interest in higher learning.
Education
High School Diploma -
Clarkton High School
Clarkton, NC06.1980
No Degree - Naval Basic Training And Seamanship
Naval Basic Training
Orlando, FLCounseling, Career Planning And Personnel Services
Career Counselor School
Norfolk Naval Base, Norfolk, VaNo Degree - Leadership For Petty Officers (E4 To E9)
Naval Leadership Training
Norfolk Naval Base, Norfolk, VaAdvanced Leadership Skills For E6 To E9
Advanced Leadership School
Norfolk Naval Base, Norfolk, VaNFPA Basic Fire Fighting
Fire Fighter School
Texas A&M, College Station, TxInstruction of NFPA Standards
NFPA Instructor School
Port Authur, TxNFPA Safety Officer Certification
NFPA Certified Safety Officer Training
Texas A&M, College Station. TxSkills
- Sales Promotion
- Sales Tracking
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Supplier Monitoring
- Administrative Management
- Records Organization and Management
- Department Oversight
- Hiring and Onboarding
- Client Account Management
- Supervision and Training
- Operational Efficiency and Safety
- Profit and Loss Control
- Maximizing Profitability
- OSHA Requirements
- Inventory Tracking and Management
- Product Transportation
- Materials Planning and Logistics
- Customer Relations
Affiliations
- Naval Petty Officer Association
- Boardman Pentecostal Holiness Church
- Veteran's of Foreign Wars
- American Legion
Timeline
General Manager
BAMAR Sandblasting & Paint
06.2005 - 05.2010
Heavy Equipment Operator and Hauler
Fairfax Trucking, Inc.
02.1995 - 12.1998
Service Manager
Orkin Pest & Termite Control
05.1989 - 02.1995
Navy Career Counselor
United States Naval Service (Retired)
11.1980 - 03.1989
High School Diploma -
Clarkton High School
No Degree - Naval Basic Training And Seamanship
Naval Basic Training
Counseling, Career Planning And Personnel Services
Career Counselor School
No Degree - Leadership For Petty Officers (E4 To E9)
Naval Leadership Training
Advanced Leadership Skills For E6 To E9
Advanced Leadership School
NFPA Basic Fire Fighting
Fire Fighter School
Instruction of NFPA Standards
NFPA Instructor School
NFPA Safety Officer Certification
NFPA Certified Safety Officer Training
Similar Profiles
Ben AitkenBen Aitken
Sandblaster at Max Paint And SandblastingSandblaster at Max Paint And Sandblasting
MARCEL LAPORTEMARCEL LAPORTE
FINISH PAINTER at DERRICK'S SANDBLASTING AND PAINTFINISH PAINTER at DERRICK'S SANDBLASTING AND PAINT
Charles GillCharles Gill
Lead Body-painter at Albany sandblasting refinishingLead Body-painter at Albany sandblasting refinishing